If you are having issues accessing purchased content, try following these steps.
In many cases, if you have redeemed a code (such as a 'Choose Any Language' code) whilst logged in, you will be required to clear your User Data to see the changes take effect.
If you bought a 'Choose Six Languages' or 'Lifetime Access' product
These products are supplied as an access code, and have special activation instructions
Your languages will not show up in the uTalk app until you have followed the activation steps outlined in this support article.
For more assistance, please email firstname.lastname@example.org
Check for an Internet connection
- Ensure your device is connected to the Internet.
Clear User Data
Note: Doing so will refresh your account and log you out, requiring you to log back in.
- Select the Gear icon (Settings) in the top right of the screen.
- Select Clear User Data
- Finally, select OK
After doing this you will be automatically logged out of the app. Press the 'Login' button and log back into uTalk using your login details.
Your user data has now been restored and you should be able to access your purchases.
Restart the App
- Restart the app.
Still having trouble?
Get in touch
Call: +44 (0)20 7371 7711 or 0800 0188 838
If the problem persists, reinstall the app and try again.